Terms of Service

Legal terms governing the use of Vouchie

Polska wersja dostępna tutaj.

Last Updated: February 8, 2026

Welcome to Vouchie! These Terms of Service ("Terms") govern your access to and use of our voucher management platform (the "Service"), available at https://vouchie.pl and associated applications, provided by pietrusiak.me Hubert Pietrusiak, ul. Urwisko 21B/25, 02-776 Warszawa, NIP: 7251988998, REGON: 365088970 ("us", "we", or "our").

Please read these Terms carefully before using the Service. By accessing or using the Service, you agree that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not use the Service.

1. Definitions

  • Service: The Vouchie platform for creating, managing, distributing, and redeeming vouchers. The provided Service is classified according to the Polish Classification of Goods and Services (PKWiU) as 63.11.13 - Application hosting services.
  • User: Any individual carrying out business activity or legal entity ("you", "your") who registers an account and/or uses the Service as a Voucher Provider.
  • Account: The unique profile created by a User to access the Service.
  • Voucher: A digital or physical coupon of a specific value or entitling the holder to a specific service/product, generated via the Service by the Voucher Provider.
  • Voucher Limit: The maximum number of Vouchers that a User may have under their selected subscription plan. The limit includes the sum of active and disabled Vouchers only. Redeemed or expired Vouchers do not count towards the limit. Specific limits for each plan are detailed on the Pricing page. The Service Provider may offer individual limits tailored to User needs as part of custom plans.
  • Voucher Package: A collection of Vouchers grouped by specific criteria (e.g., promotional campaign, product series, validity period). A Package may contain Vouchers with different statuses – both active and disabled. The Voucher Provider may create standard packages (based on templates) or individual packages tailored to specific business needs.
  • Voucher Provider: A User (business) who creates and offers Vouchers to their customers through the Service.
  • Voucher Holder: The end customer of the Voucher Provider who has received a Voucher and is entitled to redeem it with the Voucher Provider.
  • User Content: Any data, text, graphics, Voucher information, and other materials uploaded, posted, or generated by a User within the Service.

2. Use of the Service

2.1. Account Registration

To use the full functionality of the Service (as a Voucher Provider), you must create an Account, providing true, accurate, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. If you suspect unauthorized access to your Account, you agree to notify us immediately using the contact information provided in Section 12.

By registering an Account, you represent and warrant that you are authorized to act on behalf of the entity (individual carrying out business activity or legal entity) using the Service. The agreement under these Terms is entered into between such entity and the Service Provider. The entity's name will be provided as part of billing information upon the first subscription.

2.2. Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. The Service is intended for managing legitimate Vouchers for goods and services.

2.3. Restrictions

You agree not to:

  • Use the Service in any way that violates any applicable law or infringes the rights of third parties.
  • Generate or distribute misleading, fraudulent, or illegal Vouchers or Vouchers for illegal goods/services.
  • Interfere with or disrupt the Service, servers, or networks.
  • Attempt to gain unauthorized access to the Service or other Users' data.
  • Use the Service to send spam or unsolicited communications.
  • Copy, modify, or distribute the Service or any part thereof without our express permission.

3. Voucher Terms

3.1. Voucher Provider Responsibility

As a Voucher Provider, you are solely responsible for:

  • Defining the terms of each Voucher (value, validity period, restrictions, redemption rules).
  • Ensuring that the Vouchers offered and the associated goods/services comply with all applicable laws (including consumer rights).
  • Honoring valid Vouchers according to their terms.
  • Handling all inquiries, complaints, or disputes from Voucher Holders.

3.2. Role of Vouchie

Our Service acts solely as a technology platform. We are not a party to the transaction between the Voucher Provider and the Voucher Holder. We are not responsible for the content, validity, or redemption of Vouchers, nor for the quality of the goods/services covered by them.

3.3. Validity and Redemption

The Voucher Provider determines the validity period of the Vouchers. After this period, the Voucher may expire according to the terms set by the Provider and applicable law. Redemption rules (e.g., partial use, combination with other promotions) are set by the Voucher Provider.

4. Fees and Payments

Use of the Service is subject to fees according to the selected subscription plan (e.g., Free, Starter, Plus, Custom). Detailed information about available plans, their features, limits, and current prices is available on the Pricing page.

Fees for paid subscription plans are billed in advance for the selected billing period (monthly or annually). Payments are processed via third-party payment service providers.

You are required to provide current and complete billing information and to pay fees on time. Failure to pay may result in suspension or termination of access to paid features of the Service.

We do not provide refunds for partially used subscription periods unless required by applicable law.

5. Intellectual Property

5.1. Rights to the Service

The Service and all its components (software, design, text, logos) are owned by us or our licensors and are protected by copyright and other intellectual property laws. This agreement constitutes an agreement for the provision of services by electronic means under Polish law (Act of 18 July 2002 on the Provision of Services by Electronic Means) and does not constitute a software license agreement under copyright law. You obtain the right to use the functionality of the Service in accordance with these Terms, without any transfer of intellectual property rights to the software constituting the Service.

5.2. Vouchie Trademark

The name "Vouchie" and related marks are trademarks registered with the Polish Patent Office (application no.: Z.583946, registration no.: R.387095, Nice classes: 9, 42). As part of your use of the Service, we grant you a limited, non-exclusive, non-transferable right to use the "Vouchie" name solely on Vouchers created through our platform and in promotional materials directly related to those Vouchers. This right applies only during your use of the Service and expires upon termination of the agreement. You are prohibited from using the Vouchie trademark in a manner that suggests affiliation, sponsorship, or endorsement by us of your products or services beyond your use of the Service.

5.3. User Content

You retain full ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify (for technical purposes, e.g., formatting), and display your User Content solely to the extent necessary to provide and improve the Service.

6. Data Protection (GDPR)

The processing of personal data within the Service is governed by our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679. To the extent you process personal data of Voucher Holders using our Service, you act as the data controller, and we act as the data processor.

6.1. Sub-processors

To provide the Service, we use the following trusted sub-processors:

  • OVHcloud (France, EU) – hosting and server infrastructure. Data stored exclusively on servers within the European Union. OVHcloud Data Protection
  • Stripe, Inc. (USA) – payment processing and subscription management. Stripe processes payment data in compliance with PCI DSS standards. Stripe Privacy Policy
  • PostHog, Inc. (EU) – analytics and performance monitoring. Data is processed on servers within the European Union (eu.posthog.com). PostHog Privacy Policy
  • Resend, Inc. (USA) – transactional email delivery. Resend Privacy Policy
  • Cloudflare, Inc. (USA) – CDN infrastructure, DDoS protection, CAPTCHA verification (Turnstile). Cloudflare Privacy Policy

All listed sub-processors ensure an adequate level of data protection in compliance with GDPR, including through the use of Standard Contractual Clauses (SCCs) for data transfers outside the European Economic Area.

7. Limitation of Liability

To the fullest extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
  • We do not warrant that the Service will be uninterrupted, error-free, secure, or meet your expectations.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising from or related to your use of, or inability to use, the Service, even if we have been advised of the possibility of such damages.
  • We are not liable for the content, validity, or redemption of Vouchers, or for the acts or omissions of Voucher Providers or Voucher Holders.
  • Our total aggregate liability under these Terms shall not exceed the amount paid by you for the Service during the 6 months preceding the event giving rise to the claim, or EUR 100, whichever is greater (if you have paid no fees).

These limitations do not apply to damages caused by our willful misconduct or gross negligence, or in other cases where liability cannot be limited under applicable law.

8. Changes to Terms

We reserve the right to modify these Terms at any time.

We will notify you of significant changes that affect your rights or obligations reasonably in advance (at least 14 days), by sending a message to the email address associated with your Account or via a notification within the Service. The notification will indicate the date the changes take effect. Your continued use of the Service after this date constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you have the right to terminate the agreement by ceasing to use the Service and closing your Account before the effective date of the changes.

Minor changes, such as editorial corrections, typos, updates to contact details or URLs, as well as changes resulting from changes in law that do not negatively affect your situation, may be introduced without separate notification. The current version of the Terms will always be available on our website. We encourage you to review this page periodically.

9. Termination

You may stop using the Service and terminate your Account at any time. Before closing your Account, you have the right to export your data (User Content, Voucher history) in a format that allows for further use.

We may suspend or terminate your Account and access to the Service immediately if you breach these Terms, violate the law, or if your actions harm the Service or other Users. In case of Account suspension due to suspected violation of these Terms, we will inform you of the reasons for the suspension and allow you to provide an explanation, unless applicable law or security concerns dictate otherwise.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Poland. Any disputes arising out of or relating to these Terms or the use of the Service, which cannot be resolved amicably, shall be subject to the exclusive jurisdiction of the competent courts in Warsaw, Poland.

11. Miscellaneous

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.
  • Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

12. Contact Information

If you have any questions about these Terms, please contact us at: [email protected].